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  #1  
Old 07-07-10, 01:11 AM
cincinnati cincinnati is offline
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Anyone used www.guppysaquariumproducts.com.au?????

Hi,

Has anyone used www.guppysaquariumproducts.com.au before???

I brought my lights off them (online) thru a recomendation off the forum... but I am getting very little communication from them... and they have no phone number listed... I have been sending emails (one sunday and one today) requesting when they were sent and the item number so that I can do a "track and trace"online, but I have got nothing!!!!

Should I be worried??? Hubby is thinking we've been stiched for lots of $$$$
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  #2  
Old 07-07-10, 01:20 AM
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scatz scatz is offline
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moved to Aus forums.
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  #3  
Old 07-07-10, 02:04 AM
cincinnati cincinnati is offline
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thanks, didn't really know where it should go...
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Old 07-07-10, 03:50 AM
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Ive used them, from memory they used a courier and emailed details. I'll check. It may be that they don't have it in stock and are trying to source it. I've bought online from all over the world and am yet to have a problem.
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Old 07-07-10, 03:52 AM
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You should have received emails from
AVK Imports Australia
PO Box 3154
Robina Town Center, QLD
Australia, 4230
ABN 12741095409

They have been a registered business since 2000. They are legit.
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Last edited by Breamlegend; 07-07-10 at 03:57 AM.
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  #6  
Old 07-07-10, 04:20 AM
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you could try contacting Andries on here
http://www.masa.asn.au/phpBB3/viewforum.php?f=116
I'm not sure if this is still valid: Its from the site
Contact Person: Andries Kaden
Phone: (07) 5520 1911
Fax: (07) 55201922
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Last edited by Breamlegend; 07-07-10 at 04:23 AM.
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  #7  
Old 07-07-10, 07:11 PM
Aquaman78 Aquaman78 is offline
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Guppys

Hi there, I have used Guppys many times, he is usually pretty good at responding to emails etc. I usually email him at sales@guppysaquariumproducts.com.au, he can supply you with a tracking no. as the parcels are shipped via courier. However the couriers have been pretty awful at delivering things to me on time. They do arrive though.
Good Luck
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  #8  
Old 07-07-10, 11:17 PM
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Hey mate, I think you went off my recommendation. I have bought a few things from there and they have always arrived on time. Some people have had some issues but they generally get fixed pretty quickly.
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  #9  
Old 07-08-10, 08:44 PM
cincinnati cincinnati is offline
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Thanks guys....

Lights have arrived... which I am TOTALLY WRAPPED with!!!

Just didn't like the lack of communication, especially when there was no phone number listed on the online site... and after several attemps of asking for the tracking number so that I could find out where it was, I still didn't recieve it.

I agree with the couriers point... some of them are really lousy! The problem I have is most couriers wont deliver to a PO Box even though my general store is happy to recieve items for me. We live in a semi-remote area that doesn't get an normal mail service to your house, plus the added problem that out road/street is not listed on any map.

Thanks again for you help guys!
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Old 08-01-10, 07:08 PM
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Got my guppys order no problemo. Very happy with it and would recommend and use them again.
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