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  #1  
Old 26-05-11, 19:55
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mikebren12 mikebren12 is offline
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Not A redsea owner myself but.......

Hi,

My brother owns a Redsea aquarium, which unfortunately cracked from the top to the bottom where the glass curves from the front to the side.

Water was pouring from the tank, he managed to get the Corals, Live rock, fish etc out into his quarantine tank and a few buckets etc, all ok.

He had the tank 3yrs 2months. Contacted the rep via another forum, (hes a member on there) and Redsea sent him a brand new tank which he received this pm absolutely foc, no shipping charge either.

Gotta say its probably one of the best exmples of customer service I've ever heard of, Well done Redsea.

Just thought I'd share.

Mike
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  #2  
Old 26-05-11, 20:07
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wetnet wetnet is offline
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Its nice to know that some companies still value there products and customers long after original sale.
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  #3  
Old 26-05-11, 20:16
macvsog23 macvsog23 is offline
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Fantastic service spot on a very good story in the end
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  #4  
Old 26-05-11, 20:44
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Joby Joby is offline
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Great service but I bet the tank cracking was a scarey moment
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  #5  
Old 26-05-11, 22:48
BENNO BENNO is offline
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wow thats awsome that it was replaced so quick without any dramas
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  #6  
Old 27-05-11, 21:51
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mikebren12 mikebren12 is offline
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Yeah, one very happy brother eventually, @ the time I think I saw some which I can't say I blame him.

But all's good in the end.

Mike
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  #7  
Old 05-06-11, 11:46
Paul Paul is offline
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Since keeping marines I've always found redsea fantastic products and great customer service. I always try to buy from them if possible because I know I'm getting quality stuff from a company that actually cares.
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